WHAT are we doing to show that?
Below are highlights since our 2015 CSR report.
Keeping Energy Reasonably Priced
The energy delivered by Ameren Missouri and Ameren Illinois remains competitively priced, and we know Ameren customers consistently rank “energy price” among their chief concerns. Energy prices are particularly important for low-and fixed-income customers and for businesses seeking to launch or expand. Even though our prices are comparatively low, some customers need extra help. We partner with social agencies to administer bill assistance programs funded by company and customer contributions.
Average Residential Electric Prices
(Edison Electric Institute “Typical Bills and Average Rates Report” for 12 months ending June 2015)
Providing Service You Can Count On
Whether powering business or cooking dinner, our customers expect their energy to be there when they need it. Our way of life and the health of our economy depend on reliable electricity and natural gas. We are continually updating electric and natural gas infrastructure to provide service that our customers can count on.
Reducing The Frequency of Outages
Ameren’s electric distribution reliability performance has improved, as measured by the System Average Interruption Frequency Index (SAIFI). This important industry benchmark shows how we have reduced the total number of interruptions per customer served per year.
Stopping Scammers in their Tracks
Ameren is focused on continually improving safety performance in our workforce and with customers. We protect the public around our equipment and teach kids and adults to stay safe around electricity and gas. Another way we safeguard customers is by working with law enforcement to thwart would-be thieves. Scam artists may pose as utility representatives and pressure people for their personal or financial information—Ameren NEVER demands this type of information for immediate payment. In 2015, an Ameren team of security, communications, cyber security, customer service and treasury technology professionals created a new scam reporting tool to bolster our efforts.
Learn more about stopping scams.
Keep Your Personal Information Safe
To report a suspected scam, call 1.800.755.5000 (Illinois) or 1.800.552.7583 (Missouri)
On the Phone
NEVER give cash, buy a pre-paid credit card or share card numbers with someone who threatens to disconnect your service claiming your bill is unpaid.
At Home
NEVER let anyone into your home claiming to be from our company unless they show a proper Ameren badge I.D. (Shirt logo does not qualify.)
Online
NEVER open attachments unless you’ve contacted your utility for information.
Moving Toward $50 Million Milestone
Our company and co-workers share a proud history of local involvement. We believe stronger communities foster a better quality of life for all through improved educational opportunities and sustained economic investment.
- Ameren gives to worthwhile local causes through grants, scholarships and sponsorships.
- Our employees generously support nonprofits through volunteerism, donations and local leadership efforts.
In 2015, employees pledged more than $1.8 million to the company’s United Way campaign. This generous contribution moves our co-workers and company closer to a shared milestone for the United Way of Greater St. Louis: Nearly $50 million in total donations since 1971.
Ameren and co-workers
give to
50+
United Way Chaptersin Illinois + Missouri
Giving In Action
Beating the Heat in Illinois
Ameren Illinois partners with organizations in Peoria and other communities to provide air conditioners to residents.
Making a Difference in Missouri
Ameren Missouri co-workers volunteer in cities and towns where we live and work.