HOW are we performing?

As part of our sustainability initiative, Ameren has sought to assess our performance—what we’re doing well and what we can do better. Members of Ameren’s internal corporate social responsibility Steering Committee collaborated to consider enterprise-level categories, areas of success and areas for improvement. Additional guidance was provided by our Executive Leadership Team and subject-matter experts. In this area, we asked, “How successful have we been in serving customers and improving the communities in our service territory?” Our assessment covers the past several years and is current through March 1, 2016.

 

Priorities	Successes	Opportunities
Safe, reliable, reasonably priced energy	Managing residential electric delivery prices: Our prices on average in Illinois and Missouri are below Midwest and national averages. Offering extensive energy efficiency programs and helping our Illinois and Missouri customers identify and implement meaningful ways to manage their use.	Reducing electric service interruptions: SAIFI rating—we aim to consistently perform in the top quartile in Illinois and Missouri.
Quality service and convenient communications	Offering new digital and mobile services such as account and outage alerts and providing additional opportunities to communicate with the company via digital channels. Achieving consistent top-quartile field and call center performance on customer transaction surveys.	Improving J.D. Power ranking among Midwest Large Segment utilities by working to show increased value through the products and services we offer as well as our energy efficiency programs.
Charitable giving and volunteerism	Ameren contributed nearly $8 million in 2015 to 1,100 nonprofit organizations throughout the region. Ameren co-workers led more than 30 volunteer projects in April 2015 to promote National Volunteer Month.	Continue to focus charitable giving in areas that can have the biggest impact in our communities.
Support of economic development	Serving as an economic engine in Illinois and Missouri, with nearly $2 billion in non-fuel capital expenditures in 2015. Also in 2015, Ameren’s economic development efforts helped to foster about $349 million in new corporate investment through the two-state service territory, resulting in the creation of an estimated 800 new jobs and retention of 509 jobs. Continuously improving our level of spending with diverse-owned suppliers, surpassing our 2015 goal with a total spend of $306 million.	Challenging headwinds in the economy as manufacturers struggle with shifts in global markets and political uncertainty. Communities are challenged to sustain a pipeline of skilled workforce.